Profile Download Failure
Simlessly
# Profile Download Failure
- Query the specific explanation of the error cause for the profile.
- Please refer to the provided table for optimization solutions and conduct a comprehensive investigation accordingly.
| Error | Reason | Solution |
|---|---|---|
| EID does not match the expected value | The AC is already installed and bound to the device, preventing its use on other devices. | Tell the subscriber that the profile is already bound with another device, and ask the subscriber to check if he scanned the wrong QR code. |
| The maximum number of retries for the Profile download order has exceeded | Prompt will be displayed when the number of eSIM downloads reaches the Max-attempt value set in the configuration. |
|
| The maximum number of successes for the Profile download order has exceeded | Prompt will be displayed when the number of eSIM downloads reaches the Max-redownload value set in the configuration. |
|
| Profile has not been released | AC already bound to the device (EID value present the in details popup) |
|
| END_USER_REJECTION | User manually cancels the download process |
|
| The profile-related transaction has been authenticated | Network issue Mobile-related program interruption Too many codes to download |
|
| User feedback they can not download, but there is no download log or download error record | Network issue Mobile-related program interruption |
|