More questions
Simlessly
# More questions
If you encounter an issue that falls outside the scope of our provided troubleshooting, please send an email to support@simlessly.com informing us. We will respond to your inquiry within one business day. To assist us in efficiently addressing your concern, kindly include the following information in your email for precise and prompt issue resolution:
- Description of the problem
- Screenshots (if applicable) of any notifications or error messages
- Device information, including brand name, model, and operating system version
- Device network status
- ICCID (obtainable through platform query)